Job Description

Job Description

Job Description

Do you enjoy helping people and creating positive customer experiences? Join  Goodwill of the Finger Lakes , where our mission is  elevating people, community, and planet for a good today and a better tomorrow . As a  Cashier , you are often the first and last person our customers interact with, making you an important ambassador of our mission and values. Through outstanding customer service, accurate transactions, and a welcoming presence, you'll help create a positive shopping experience while supporting programs and services that strengthen our community.

What You'll Do

• Welcome customers with a friendly and enthusiastic greeting and provide exceptional customer service
• Process transactions accurately using the cash register
• Properly package merchandise and ensure accurate payment collection
• Promote Goodwill's Round-Up Program and invite every customer to make a donation at checkout
• Maintain an accurate cash drawer and follow all cash-handling procedures
• Assist in resolving customer concerns in a professional, courteous, and respectful manner
• Help maintain a clean, safe, and welcoming shopping environment throughout the store
• Support other store functions through cross-training opportunities, including sorting, pricing, stocking, and merchandising merchandise

Customer Service Expectations

As a Cashier, you play an important role in creating a welcoming experience for every customer who visits our stores. We are looking for individuals who:

• Enjoy interacting with diverse customers and community members
• Demonstrate professionalism, patience, and respect in every interaction
• Take initiative in assisting customers and solving problems
• Create a positive and friendly shopping experience
• Support Goodwill's mission through exceptional service and community engagement

What We're Looking For

• High school diploma or GED preferred
• Previous retail or customer service experience preferred, but not required
• Basic math skills and attention to detail
• Strong communication and interpersonal skills
• Ability to read and understand receipts, schedules, policies, and other workplace documents
• Ability to work effectively both independently and as part of a team
• A positive attitude and commitment to providing excellent customer service

Work Schedule & Availability

• Open and flexible availability preferred
• Willingness to work evenings, weekends, and holidays is required
• Schedule may vary based on store needs

Work Environment

This position is based in a retail store environment. Team members may occasionally be exposed to outdoor conditions while assisting with donations and may work in the donation processing area, which has a warehouse-like setting.

Physical Requirements

• Standing for extended periods throughout the shift
• Frequent walking and movement throughout the store
• Regular bending, reaching, stocking, and merchandising activities
• Ability to lift, carry, push, and pull merchandise and equipment safely
• Frequent handling of merchandise and cash transactions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Why Work at Goodwill of the Finger Lakes?

When you work at Goodwill, you’re doing more than stocking shelves - you’re helping to create opportunity in our community. We value teamwork, respect, and growth, and we are committed to living our BLUE values every day.

At Goodwill, your work matters. Every item you process, every customer you help, and every shift you work supports our mission of elevating people, community, and planet for a good today and a better tomorrow. If you’re looking for meaningful work in a supportive, values‑driven environment, you’ll find it here.

Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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