Job TitleNetwork Engineer | VoiceJob DescriptionMust Have Technical/Functional SkillsCisco Unified Communications Manager (CUCM)Cisco Unified Contact Center Express (UCCX)Cisco Finesse AdministrationCisco Softphone Configuration and SupportIVR Administration and TroubleshootingCalabrio Workforce Management (WFM)Calabrio Quality Management and Call RecordingQueue Management and Call RoutingSIP/VoIP TechnologiesPRI, POTS, and BVoIP ManagementCisco Voice TroubleshootingDisaster Recovery and Business Continuity for Contact CentersCisco Collaboration Infrastructure SupportRoles & ResponsibilitiesAdminister and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure.Configure and maintain call routing, queues, skills, and agent assignments.Manage Calabrio Workforce Management, Quality Management, and Reporting functions.Support IVR systems, softphones, PRI/POTS circuits, and telecom services.Perform troubleshooting and root cause analysis for voice and contact center incidents.Execute disaster recovery testing and maintain failover procedures.Manage onboarding, extension assignments, and contact center operational changes.Work with telecom vendors and internal teams to resolve voice infrastructure issues.Maintain operational documentation and provide technical recommendations for improvements.Ensure high availability of mission-critical contact center environments.Generic Managerial Skills, If anyStrong communication and stakeholder managementAbility to work independently with minimal supervisionIncident and problem managementDocumentation and reporting skillsPrior experience supporting 24x7 critical operationsTeam collaboration and knowledge sharingSalary Range$80,000 -$95,000 yearTCS Employee Benefits SummaryDiscretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commute r Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.LocationPort Huron, MIJob FunctionTECHNOLOGYRoleEngineerJob Id428983Desired SkillsNetwork Engineer | VoiceDesired Candidate Profile QualificationsBACHELOR OF COMPUTER SCIENCE
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