Job Description

As a Systems Admin on the Project Team you will play a key role in identifying, analyzing, and implementing technology solutions to address business challenges and opportunities. You will report to the Technical Delivery Manager and will collaborate closely with cross-functional teams to understand and gather business requirements, assess technology options, and drive the successful implementation of IT projects across the organization.



Primary Responsibilities include :

• Responsible for solving client technical issues by providing the highest level of technical support.
• Have the ability to build out Hypervisor & ESX environments
• Have the ability to build out, migrate, and upgrade Windows server environments.
• Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
• Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
• Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
• Maintain customer loyalty by serving clients above and beyond their expectations.
• Take ownership of issues and see them through to resolution.
• Have a high sense of urgency and a get-it-done attitude.
• Support customers over the phone in a remote setting and on-site at client locations.
• Advocate for our clients to better meet their needs.
• Reliability, showing up to work when scheduled and showing up on time. Our clients demand a very high level of reliability from our staff.
• Create detailed documentation on steps taken to identify and remediate issues.

Overall Job Requirements:

• Excellent customer service and communication skills to work effectively with clients, team members, and vendors
• Practical problem-solving skills and solid troubleshooting skills are must
• Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
• Experience with Linux, OSX, iOS, and Android also helpful.
• Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
• Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
• Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
• Working knowledge of Network fundamentals and TCP/IP. We're going to specifically ask this during the interview process. You should brush up on these skills now.
• Strong troubleshooting skills to identify and think through technical problems.
• Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.
• Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
• Provide clear and concise documentation of all work activities and accurate time keeping.
• Required to present clear ideas, concepts, and detail issues verbally and in writing.
• Practice good follow-through techniques to ensure proper resolution of issues.
• Ability to work on his/her own, as well as function as part of our team.

Experience:

• 6+ years computer & network admin support preferred
• Managed Service Provider (MSP) experience is VERY preferred
• Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.
• Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus!

Education:

• Bachelor's degree in relevant field preferred; being able to demonstrate the ability is all that matters though.

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